Millbit Privacy Policy — How Your Information Is Kept Secure

Millbit collects two types of information from you — what you provide directly, and what is generated automatically as you use the platform.

Information you provide directly:

• Name, date of birth, and gender
• Mobile number and email address
• National ID number or passport number (for KYC verification)
• Mobile banking number (Mobile Pay, Nagad, or Rocket)
• Support messages and complaints you have submitted

Automatically collected information:

• IP address and device type (Android, iOS, etc.)
• Browser and operating system name
• Platform login time and session duration
• Time spent on each page and links clicked
• Betting and gaming transaction history

Millbit only uses your data for defined purposes. Collecting or using data beyond what is necessary goes against our policy.

• Account management: To handle registration, login, and account security.
• Identity verification (KYC): To prevent fraud and meet legal obligations.
• Payment Processing: To process deposits and withdrawals accurately.
• Customer support: To resolve your issues quickly.
• Platform Improvement: To understand which features users enjoy and which ones feel difficult to use.
• Promotions: To send you relevant offers based on your interests (only with your consent).
• Legal compliance: To submit reports as required by regulatory authorities.

Millbit never sells your personal data. However, data may be shared in specific circumstances necessary to operate our services:

Millbit follows the highest industry standards for data security, with multiple layers of protection in place:

• SSL/TLS encryption: Every connection is 256-bit encrypted. No data travels exposed between your browser and our servers.
• Server security: Firewalls and intrusion detection systems are active on all data storage servers.
• Two-Factor Authentication (2FA): An extra layer of security at login — you can enable it anytime.
• Regular Audits: Third-party security experts conduct regular audits of our entire system.
• Staff training: Millbit staff receive regular training on data privacy practices.
• Minimum Access Policy: Only authorized staff have access to specific data.

Security is a shared responsibility. Use a strong password and never share it with anyone.

Millbit uses cookies on its website and app. Cookies are small data files stored in your browser that help us improve our services.

Millbit only retains your data for as long as necessary. Deleting information that is no longer needed is part of our policy.

• Active Account: Data is retained for as long as your account remains active.
• Closed accounts: Up to 5 years after account closure, as required by legal obligations.
• Transaction information: Financial records are retained for a minimum of 7 years, in accordance with international anti-money laundering regulations.
• Support Conversations: Up to 2 years after resolution.
• Cookie data: Session cookies are deleted when you close your browser; persistent cookies last a maximum of 1 year.

As a Millbit user, you have several rights over your own data. Here's a plain-language breakdown:

Millbit strictly enforces an 18+ policy. No one under the age of 18 may open an account. Age is verified during registration and confirmed through the KYC process.

If we discover that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be permanently closed.

The Millbit platform integrates third-party services such as game providers and payment gateways. These providers operate under their own privacy policies.

• Only session-related data is shared with game providers (such as Pragmatic Play and PG Soft) — never your name or contact details.
• Only the information needed to confirm a transaction is shared with payment processors.
• Millbit is not responsible for the privacy practices of any external websites.

Millbit may update this Privacy Policy as needed. If significant changes are made, you will be notified via your registered email or through a platform announcement.

The "Last Updated" date at the top of this page is always kept current. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

For any questions, reach out to our support team — we're always ready to help.